Admin
Defines base FedEx weight brackets with a flat rate (what resellers pay) and an optional cost rate (admin's actual FedEx cost, for margin tracking).
Reseller balance
deducted at admin rate
Reseller
Sets their own weight brackets with a flat rate charged to their clients. Resellers keep the margin between what clients pay and what the admin charges.
Example Rate Structure
Admin cost → Reseller price → Client price
| Service | Weight Range | Admin Cost | Reseller Price | Client Price |
|---|---|---|---|---|
| FedEx 2Day | 0 – 2 lbs | $2.50 | $4.99 | $7.99 |
| FedEx 2Day | 2 – 5 lbs | $3.50 | $6.99 | $9.99 |
| FedEx 2Day | 5 – 10 lbs | $5.00 | $9.99 | $14.99 |
| FedEx Standard Overnight | 0 – 2 lbs | $5.00 | $9.99 | $14.99 |
| FedEx Standard Overnight | 2 – 5 lbs | $7.00 | $13.99 | $19.99 |
| Reseller margin = Reseller Price − Admin Cost. Client margin = Client Price − Reseller Price. | ||||
Part 1 — Admin: Setting Base Rates for Resellers
These rates determine what resellers are charged when their clients create labels.
- Log in to ShipSmarter with your admin account.
- Click Admin Panel in the top navigation bar.
- Select the Rates tab from the admin tab bar.
Click Add Rate and fill in the form:
| Field | Description | Example |
|---|---|---|
| Label | Optional friendly name for the bracket | Small Package |
| Service Type | FedEx service (2Day or Standard Overnight) | FedEx 2Day |
| Weight Min (lbs) | Lower bound of the weight bracket (inclusive) | 0 |
| Weight Max (lbs) | Upper bound of the weight bracket (exclusive) | 2 |
| Flat Rate ($) | What resellers are charged per label in this bracket | 4.99 |
| Cost Rate ($) | Your actual FedEx cost (for internal margin tracking only — not shown to resellers) | 2.50 |
weightMin ≤ package weight < weightMax.A recommended starting rate schedule for two service types:
FedEx 2Day 0 – 2 lbs → $4.99 2 – 5 lbs → $6.99 5 – 10 lbs → $9.99 10 – 20 lbs → $14.99 20 – 50 lbs → $24.99 FedEx Standard Overnight 0 – 2 lbs → $9.99 2 – 5 lbs → $13.99 5 – 10 lbs → $18.99 10 – 20 lbs → $27.99 20 – 50 lbs → $44.99
For high-volume resellers or special agreements, you can override the global rate for a specific account:
- In the Rates tab, click Add Rate.
- Fill in the weight bracket and flat rate as usual.
- In the Account Override field, select the specific reseller account.
- Save. This rate will apply only to that account and takes priority over the global rate.
Part 2 — Reseller: Setting Rates for Your Clients
These rates determine what your clients are charged when they create labels through your portal.
- Go to your portal URL (e.g.,
shipsmarter.vip/portal/your-slug). - Log in with your reseller owner account.
- Click the Rates tab in the dashboard navigation.
Click Add Rate and fill in the form:
| Field | Description | Example |
|---|---|---|
| Service Type | FedEx service your clients can choose | FedEx 2Day |
| Weight Min (lbs) | Minimum package weight for this bracket | 0 |
| Weight Max (lbs) | Maximum package weight for this bracket | 2 |
| Flat Rate ($) | What your clients are charged per label in this bracket | 7.99 |
Example client-facing rate schedule with healthy margins:
FedEx 2Day 0 – 2 lbs → $7.99 (admin charges $4.99 → your margin: $3.00) 2 – 5 lbs → $10.99 (admin charges $6.99 → your margin: $4.00) 5 – 10 lbs → $15.99 (admin charges $9.99 → your margin: $6.00) 10 – 20 lbs → $22.99 (admin charges $14.99 → your margin: $8.00) FedEx Standard Overnight 0 – 2 lbs → $14.99 (admin charges $9.99 → your margin: $5.00) 2 – 5 lbs → $19.99 (admin charges $13.99 → your margin: $6.00) 5 – 10 lbs → $27.99 (admin charges $18.99 → your margin: $9.00)
- In the Rates tab, check that each bracket shows a green Active badge.
- Use the toggle switch on any row to activate or deactivate a bracket without deleting it.
- Test by creating a shipment as a client — the rate quote shown at checkout should match your configured bracket.
When a client visits your portal and creates a shipment:
- 1 They enter the package weight and select a service type.
- 2 The system looks up your active rate for that weight + service combination.
- 3 The rate quote is shown (e.g., "FedEx 2Day — $7.99").
- 4 The client confirms and the label is generated. Their balance is deducted by your rate.
- 5 Your reseller balance is deducted by the admin rate for the same bracket.
Click Bulk Import in the Rates tab and paste or upload a CSV with the following columns:
serviceType,weightMin,weightMax,flatRate 2day,0,2,4.99 2day,2,5,6.99 2day,5,10,9.99 2day,10,20,14.99 standard_overnight,0,2,9.99 standard_overnight,2,5,13.99 standard_overnight,5,10,18.99
| Column | Required | Allowed Values |
|---|---|---|
| serviceType | Required | 2day, standard_overnight |
| weightMin | Required | Decimal number (lbs), e.g. 0, 2.5 |
| weightMax | Required | Decimal number (lbs), e.g. 2, 5.5 |
| flatRate | Required | Decimal number (USD), e.g. 4.99 |
| costRate | Admin only | Decimal number (USD), e.g. 2.50 |
| label | Optional | Any text, e.g. Small Package |
Rate lookup order when a client creates a shipment:
Check reseller rates
The system looks for an active rate in the reseller's rate table matching the package weight and service type. If found, this is the price charged to the client.
Check admin account override
For the reseller balance deduction, the system checks if there is an account-specific rate override for this reseller. If found, this rate is deducted from the reseller's balance.
Fall back to global admin rate
If no account override exists, the system uses the global admin rate for the same weight bracket and service type.
No rate found → error
If no matching bracket is found at any level, the label cannot be created. The client sees 'No rate available for this weight and service type'.
Balance flow on label creation:
Client Balance
−$7.99 (reseller rate)
Reseller Balance
−$4.99 (admin rate)
Reseller Margin
+$3.00 per label
Price in round numbers
Clients find $7.99 easier to understand than $7.43. Round numbers also make it easier to explain your pricing verbally.
Cover all weight ranges
Always have a bracket that covers heavy packages (e.g., 20–50 lbs). A missing bracket means clients cannot ship that weight.
Check your margin regularly
If the admin updates their base rates, your margins change. Review your rate schedule whenever you receive a rate change notification.
Offer both service types
Clients who need overnight delivery will pay a premium. Offering both FedEx 2Day and Standard Overnight gives them flexibility and you more revenue.
Test as a client
After setting rates, create a test client account on your portal and try creating a shipment. Verify the rate shown matches what you configured.
Deactivate, don't delete
If you want to temporarily remove a rate, toggle it inactive instead of deleting it. This preserves the bracket for easy reactivation later.
Ready to set up your rates?
Go to your dashboard and open the Rates tab to get started.